the d’Albora Lifestyle

Our Program rewards eligible customers with Tier benefits and Loyalty Points. Participation is subject to the loyalty program Terms and Conditions and Benefits Schedule.

Eligible annual and casual customers at participating marinas are automatically enrolled at no extra membership cost. Agreements must be for recreational use. Individuals must be 18 or over.

• Blue - casual customers, during their booked stay: 10c/L fuel markdown on eligible purchases.
• Silver - annual customers from day one to under five years of Continuous Tenure: 20c/L fuel markdown, 5% boatyard markdown and 30 reciprocal nights.
• Gold - five to under ten years of Continuous Tenure: 20c/L fuel markdown, 7.5% boatyard markdown, 35 reciprocal nights and a boatyard voucher.
• Platinum - ten or more years of Continuous Tenure: 25c/L fuel markdown, 10% boatyard markdown, 40 reciprocal nights and a boatyard voucher.

Silver, Gold and Platinum Members also earn Points on eligible spending and can access the Club Marine offer. Benefits are subject to eligibility, availability and the Benefits Schedule.

Your Tier updates when you reach the required Continuous Tenure under an eligible Annual Agreement. Points do not determine your Tier. For marinas that joined the d’Albora group after November 2023, tenure is counted from the later of the date the marina joined the group or the start of your eligible Annual Agreement.

Yes. A break of more than five consecutive days between Annual Agreements resets your tenure, unless d’Albora decides otherwise. If you return under a new Annual Agreement, you start again at Silver under the current Tier criteria. Breaks of five days or less do not affect your tenure.

Your tenure continues when you move between d’Albora marinas or change vessels, provided the break between Annual Agreements does not exceed five consecutive days.

Fuel markdowns apply at d’Albora-operated fuel docks to fuel dispensed directly into the vessel covered by your agreement. Fuel markdowns cannot be combined; only the highest applies.

Boatyard markdowns apply to eligible Boatyard by d’Albora services while your vessel is berthed at a d’Albora marina. Exclusions include materials supplied at cost, third-party contractor charges and services already subject to a markdown.

Request additional nights in advance through the app after using your standard 30-night entitlement. They are subject to availability and marina conditions, and do not carry over.

Boatyard vouchers are issued through the app. Each is valid for 12 months and can be used once for your vessel.

Silver, Gold and Platinum Members earn Points on eligible amounts paid after markdowns. Each eligible instalment earns Points when paid. Blue Members do not earn Points. The Benefits Schedule sets the earning rate, eligible purchases and exclusions.

Points are earned on the following services with d'Albora:

• Annual marina berthing contracts
• Annual dry storage contracts
• Annual swing mooring contracts
• Fuel purchases paid for at the fuel dock payment terminal (OPT)
• Boatyard services performed by d'Albora. Work done by our business partners or contractors, even on d'Albora premises, doesn't earn points.

Points are not earned on casual berthing, casual storage, or any other purchase not listed above. Full details are in the Loyalty Program terms and conditions.

Annual Agreement invoices are linked automatically. For other purchases, including fuel, identify your Account at the time of purchase using your QR code in the d’Albora app so Points can be credited.

The Benefits Schedule sets out eligible purchases, the value of Points and the minimum redemption.

Points can pay for all or part of an eligible purchase. They cannot be exchanged for cash, and no change is given if you redeem more than the amount payable.

Points do not expire while you hold a current Annual Agreement, subject to the Terms and Conditions’ separate closure, suspension, cancellation and Program discontinuation rules. If your Annual Agreement ends and you do not enter a new one, you have 12 months after it ends to redeem remaining Points.

Points from refunded, reversed or charged-back payments may be deducted, as may Points credited in error.

Use the member portal in the d’Albora app. Report any Points error within 60 days of the transaction, with a receipt or invoice.

Only the contract owner may redeem Points. Points cannot be transferred or combined, except as permitted under the Terms and Conditions.

Yes, including where charges under your berthing agreement are more than 14 days overdue, unless disputed in good faith. Other suspension and cancellation rules are set out in the Terms and Conditions.

Yes. Changes to Tiers, benefits and Points are governed by the Terms and Conditions, including applicable notice requirements.

Your information is handled under the Program Terms and Conditions and Privacy Policy at www.dalbora.com.au/legal/privacy. Marketing requires your consent; service communications about your Account and the Program are separate.

Contact the Member and Guest Services Team at loyalty@dalbora.com.au or call 1800 DALBORA.